SMS Privacy Policy
Effective Date: July 2, 2026
Thriving Sparrow Counseling ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your choices regarding your information.
Information We Collect
We may collect personal information that you voluntarily provide, including:
Name
Email address
Mobile phone number
Mailing address
Insurance information
Appointment and scheduling information
Information you submit through contact forms or appointment requests
Any additional information you choose to provide when communicating with our office
We may also collect certain technical information when you visit our website, including:
IP address
Browser type
Device information
Website usage information collected through cookies or similar technologies
How We Use Your Information
We use your information to:
Schedule and manage appointments
Provide counseling and related administrative services
Communicate regarding appointments and scheduling
Respond to inquiries
Verify insurance and process billing
Improve our website and services
Comply with applicable legal and regulatory requirements
SMS Communications
If you choose to opt in to receive text messages from Thriving Sparrow Counseling, we may send messages regarding:
Appointment reminders
Appointment confirmations
Scheduling updates
Administrative notifications
Requests to contact our office regarding your care
Message frequency varies depending on your interactions with our practice.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us using the information below.
Who We Share Your Information With
We do not sell or rent your personal information.
We may share your information only as necessary to operate our practice and provide services, including with:
HIPAA-compliant electronic health record providers
Billing and insurance processing vendors
Secure technology and communication service providers
Government agencies or law enforcement when required by law
Other parties when authorized by you or permitted under applicable law
SMS Privacy
SMS consent is not shared with third parties or affiliates for marketing purposes.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our website. You may adjust your browser settings to limit or disable cookies.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. While no method of electronic transmission or storage can be guaranteed to be completely secure, we take appropriate measures to safeguard your information.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Update your contact information
Request deletion of information when permitted by law
Certain records must be retained to comply with healthcare regulations and applicable laws.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
Contact Us
Thriving Sparrow Counseling
Website: https://www.thriving-sparrow-counseling.com
Phone: (815) 200-8520